1. On top of all your standard contact data, the notes function allows you to keep anything related to a customer all in one place.
2. Customer Communication – You can Call, Email, Text, SMS, Skype, Facebook, What’s App, Viber, or communicate any way your customers prefer.
3. Communicate in bulk with your entire database or any portion of it and keep notes of each communication, both the type and what was said for future reference.
4. Customer Education - Use email, SMS or Text messaging timed follow up series to educate, drip on, and ultimately move the customer closer to an initial sale, repeat sale, up sell, visit or repeat visit. Use email and text series to educate clients after their purchase increasing customer satisfaction and reducing support costs.
5. Customer Acquisition – Use the sales funnel as a simple website if you do not already have one, and/or sales funnel to generate interest, qualify interest, and collect your customer information.
   Use the Survey to enter customers on the fly and automatically add them to a follow up or educational email series.
6. Customer Feedback - Survey your customers for their thoughts and feelings
   Use customer notes to track any useful feedback or information you gain from them during any email, skype or telephone exchange.

Small Business Dream can also help you find and cultivate new clients with its simple website and sales funnel features.

A sales funnel is just a series of simple web pages that educate your potential customers about you and ultimately leads them to take your desired action whether that is join your newsletter, make an appointment, request a quote, or fill in your survey.

You do not have a website yet? No problem, you can use our sales funnel builder to make yourself a simple website AND sales Funnel.

You do have a website already? Fantastic, you likely have a need for our Sales Funnel to attach to your existing website to increase your current sites data collection capabilities.

It is a shame as even restaurants, hair salons and many other businesses who think they would not have use for a website or sales funnel would benefit greatly from one.

Once you have a website and sales funnel, you can utilize it to easily find new customers for you.

You can add the URL to any advertising you do and on any printed material you send out.

You could offer your existing clients a bonus for referring their friends to your store and all they have to do is refer them to your website/sales funnel. Any lead that comes in can have the person’s name that referred them attached so you can give them their reward.

You could do a simple highly targeted Google AdWords campaign directing the traffic to your sales funnel and collecting data of those interested in your business, products or services.

One of the biggest challenges of small business whether you own a restaurant, retail store, dry cleaner, flower shop, clothing store, shoe store, grocery store, travel agent, carpet store, furniture store, pub, liquor store, accounting firm, law firm, sign shop, or pretty much any other small business is the ability to know and efficiently communicate with your customers.

You need a way to easily collect your customer’s contact information and the ability to both communicate with and educate your customers automatically.

It is far less costly to sell more and or more often to your existing customers than to find new ones, you increase revenue the fastest by controlling your existing customer’s data. We will begin to show you the power of Small Business Dream with that in mind.

We will start with 5 Ways to easily Collect Customer Data

1. Paper Satisfaction Survey - Hand out a small paper survey at most 1/8 of a piece of standard paper and golf pencil asking for feedback on the service or visit your customer just had. Make sure to have a checkbox to join your newsletter for special offers. In a restaurant hand out the paper survey with the bill, in a cash register situation hand it out before you start to process the transaction. Offer gift certificate draw monthly to entice them to join your mailing list.
   1. Have staff enter data from forms during slow periods from mobile app
2. Fishbowl Draw – Put out a fishbowl at your register or close to the door to collect business cards. Offer a free draw for a gift certificate for opting into your mailing list.
   1. Have staff enter into system from our mobile application
   2. For just $0.50 per card our automated service can do it for you right from in our mobile application.
3. Direct Customer Survey - on the sales floor as you assist the customer ask them if they mind you getting their contact details from them so you can follow up with some more information. Ask if they would like to join your mailing list for offers, and a chance to win a free gift certificate drawn for monthly.
   1. Enter by hand as you ask customer questions into our mobile application
   2. Ask for business card and use our service to do the data entry for you for 50 cents each. (bulk pricing available)
4. Sales Funnel Card - Give them a business card with your sales funnel URL or survey URL on the back asking them to sign up at home. Card should contain benefits of joining and info on monthly draw for gift certificate for joining your mailing list.
5. iPad or Tablet Entry – have an iPad or Tablet at your register set to the Survey page that gives the benefits of becoming a subscriber to your newsletter. Make sure you chain it down so nobody walks away with it!
6. Now you have your customer database, let's give you some ideas to increase revenue and decrease your operational costs with it!

Communication is the key in any Small Business. Small Business Dream does communication right by allowing you some powerful tools.

* Email some or your entire customer database with the push of a few buttons

* Send a Monthly Email Newsletter to all your customers who subscribe

* Send pre-formatted SMS or Text Messages to all or some of your database

* Create Email, Text or SMS series to send to your subscribers automatically timed from the day they subscribe.

* Call, Skype, use What’s App, Viber or communicate by voice however you like with your customers and keep notes on each communication. You can also track when your next follow up will be.

Every business can benefit from being able to send out an Email to either its entire database, or a segment thereof. Write it once, push a few buttons, and off it goes to your chosen recipients.

A monthly Newsletter sent by email to all your subscribers can also help generate and keep business interest.

You could run an Email promotion of a special price, or a special menu, or a once in a lifetime item, or a once in a lifetime clear out sale etc. to bring your customers back over and over even after you had slipped their mind.

Make email, SMS and text Series that educate, follow up, Up Sell or automatically suggestive sell additional items days, weeks, or months later to your customers. More on educational based emails will follow in the next section.

Calling may seem old school, but it is still very much a part of business today, our action list allows you to know who to call and when, AND you have a full notes history on what you have ever talked to them about.

As Small Business Dream comes with full email and text auto responders, you can slowly and automatically drip feed your clients’ information on topics they expressed interested in

Auto responders are simply automated timed communications you set to go out at predetermined time intervals from when the client signed up or you enrolled them to your newsletter or information series.

Imagine a carpet store up-selling a client to hardwood with an automated series that educates on the advantages over carpet. How about a hair salon educating their customers on the latest hair straightening, color, or perm techniques and trends? This could potentially take a simple haircut up to a premium and more profitable service like hair color, perm, or straightening.

You could also use auto responders to educate on products or services the customer just bought in order to increase client satisfaction and/or reduce support costs.

How about remind them maintenance or service that is a recommended to keep their purchase in optimal repair?

Our simple survey maker can allow you to reach out to your database at any time for their feedback.

You can use it as a way to enter new clients into Small Business Dream based on examples above.

You can use one as a part of the sales funnel as a way to qualify customers.

You can make custom surveys and send them out in a link in an emaail to your database to get feedback!

These are just some of the ways Small Business Dream will help your business!

If we have not got your creative juices flowing on how Small Business Dream can help your particular small business, simply submit a support ticket by clicking the support link below under the, "Wow Me!" category and we will have a qualified consultant reply within 2 business days with what features and how you could use them for increasing revenues of YOUR actual business!e